AI intake that talks like your sharpest admissions counselor — and never clocks out. It builds rapport, runs your criteria, verifies coverage, and books the bed at 2 am.
Cadence is an AI-powered conversational intake engine built specifically for behavioral health treatment centers. It is deployed as a chat interface on the facility website and conducts patient intake conversations using clinical frameworks including Motivational Interviewing, Acceptance and Commitment Therapy, and Cognitive Behavioral Therapy techniques. Cadence runs facility-specific exclusionary criteria during the conversation, captures insurance information, and can trigger real-time benefit verification through Verafide integration. All patient interactions are vectored exclusively to the individual facility instance with full HIPAA insulation from the moment of first contact. No protected health information is stored on the client side. Cadence is not a generic chatbot. It is a purpose-built clinical intake tool that replaces after-hours admissions coverage and reduces the time from first website visit to qualified admission.
The intake conversation is the most important moment in the patient journey — and it keeps happening when nobody is staffed to answer it.
Half of all inquiries land at night, on weekends, or over holidays. They hit voicemail — and by morning they've already called the place down the street.
No admissions team can hold clinical-quality intake around the clock without burnout, turnover, and staffing costs that quietly eat your margin.
Rule-based decision trees frustrate people in a vulnerable moment. Real intake needs empathy, rapport, and adaptive questioning a scripted flow can't fake.
A patient or family member opens the Cadence chat on the facility website. No forms, no phone trees, no waiting until morning.
Cadence builds rapport with Motivational Interviewing — open-ended questions, affirmations, reflective listening. It reads like your sharpest counselor, not a script.
Facility-specific clinical criteria are checked in real time during the conversation, without a rigid questionnaire that scares people off.
Member ID, group number, and plan type are gathered inside the flow of conversation — never as a cold intake form.
When enabled, Cadence fires a real-time Verification of Benefits through Verafide and its P Verify integration. Coverage returns before the chat ends.
Deductibles, out-of-pocket maximums, and coverage levels are checked against the facility's configured thresholds automatically.
Patients who fit are handed to your intake team with the full conversation, screening result, and benefit summary attached. Your team picks up where Cadence left off.
Patients who don't fit receive warm referral guidance from the facility's configured network. Every interaction is logged for compliance and quality review.
Behavioral health organizations that need clinical-quality intake coverage without the overhead of staffing admissions 24/7.
SUD, mental health, and dual-diagnosis treatment centers. Psychiatric facilities. Medical detox. PHP and IOP programs. Residential treatment. Anywhere the first conversation decides whether a patient walks through the door — or someone else's.
Running several facilities? See Scolex →Yes. Cadence is fully HIPAA compliant. All patient interactions are vectored exclusively to the individual facility instance. No protected health information is stored on the client side or shared across facility instances. A Business Associate Agreement is available for all clients.
Cadence is trained on MI frameworks and uses motivational interviewing techniques including open-ended questions, affirmations, reflective listening, and summarizing. It is not a therapist—it is an intake tool that uses MI principles to build rapport and guide patients through the admissions process with clinical sensitivity.
Live chat requires staff availability. Cadence operates 24/7 with no staffing requirements. It handles the full intake conversation including clinical screening and insurance verification, then routes qualified admissions to your team with complete context. Live chat supplements staff; Cadence replaces after-hours coverage entirely.
No. Cadence handles first-contact intake conversations and qualification, particularly during after-hours when staff is unavailable. Qualified patients are routed to your admissions team with full conversation context and benefit data. Cadence augments your team—it does not replace the human admissions process.
Cadence provides warm referral guidance based on the facility's configured referral network. Patients who do not meet exclusionary criteria receive appropriate resource information. All interactions are logged for compliance and quality review.
Cadence integrates with Klutch CRM natively. It also connects to Salesforce, Kipu, and other behavioral health EMR systems through API integration. Qualified admissions are routed with full conversation context, insurance data, and clinical screening results.
Yes, when paired with Verafide. Cadence captures insurance information conversationally and triggers a real-time benefit verification check through Verafide's P Verify integration. Benefit details are evaluated against facility-specific thresholds during the conversation.
It's one stage of a connected admissions system — every handoff designed so nothing leaks between tools.
Triggers a real-time VOB mid-conversation, then matches the result against your thresholds.
Explore Verafide → RouteReceives every qualified admission with full context and payer-aware scoring.
Explore Klutch → CaptureThe HIPAA form fallback when a visitor would rather type than talk.
OrchestrateRuns Cadence across every facility from one control plane.
FindTracks how the pages Cadence lives on perform in search and AI.
See Cadence handle a real intake conversation — rapport, screening, verification, and routing — without a human awake to run it.